CGTrue is committed to protecting the privacy of its users.
CGTRUE PRIVACY POLICY
WHO WE ARE
CGTrue (“the Company”, “we”, or “us”) is a premier 3D model marketplace providing high-quality assets for computer graphics, virtual/augmented reality (VR/AR), and 3D printing, supported by a global community of professional designers.
CGTrue, located in Hanoi, Vietnam, is the controller of your personal data. If you have any questions concerning the processing of your personal data, you can contact our data protection officer by email at info@cgtrue.com.
We respect your privacy and are committed to protecting it through this Privacy Policy. Like most website operators, CGTrue collects data about our users and visitors to our website https://cgtrue.com/ (“the Website”). This Privacy Policy should be read in conjunction with our General Terms and Conditions and our Cookie Policy.
HOW WE USE YOUR PERSONAL DATA
We will only collect and process your personal data when the law allows us to. Most commonly, we process your data in the following circumstances:
To perform a contract we are about to enter into or have entered into with you.
To comply with a legal or regulatory obligation.
Where it is necessary for our legitimate interests and your interests do not override those interests.
When you have provided explicit consent for a specific purpose.
WHAT PERSONAL INFORMATION DO WE PROCESS?
The data we process depends on how you interact with the Website:
1. Website Visitors
As you browse our Website, we may automatically collect Technical Data via cookies and session logs:
IP address, location (country), device type, and browser version.
Session logs (login date, duration).
Referrer website (the site that linked you to us).
Purpose: To improve Website functionality, security, and user experience.
2. Guest Buyers
If you download free models or purchase items without registering an account, we collect:
Email address and IP address.
Payment details (credit/debit card info or PayPal address). Note: We do not store financial data directly; it is processed by third-party providers like PayPal or Braintree.
Data Retention: 10 years after the purchase.
3. Registered Users
When you create an account or connect via Google/Facebook, we collect:
Username, Email address, and IP address.
Activity logs (3D model download history, messaging).
Purpose: Account management and notifications (e.g., price offers, feedback, or account activity).
Data Retention: 2 years after last login (if no purchases) or 10 years after a purchase.
4. Sellers and Designers
If you use the Website to sell your 3D models, we collect additional data for payment eligibility:
First and last name, date of birth, and full address.
Tax residency and government-issued ID number/copy (Passport, ID, or Driver's License).
Bank account details (or PayPal/Payoneer ID).
Purpose: Execution of financial transactions and tax compliance.
Data Retention: 10 years after the last payment or sale.
DATA SHARING AND DISCLOSURE
We strive to keep your data safe and only share it with trusted partners:
Service Providers: We use third parties for payment processing (PayPal, Payoneer), cloud storage, and IT support.
Legal Requirements: We may disclose data if required by law to protect the rights, property, or safety of CGTrue or its users.
Transaction Transparency: If you are a Seller, we may share your username and country of residence with the buyer of your model for tax and billing purposes.
Facebook Data Deletion Instructions
CGTrue utilizes Facebook Login to provide a seamless registration and login experience for our users. According to Meta’s policies, we provide this page to instruct you on how to delete your activities or request the deletion of your personal data associated with our application.
How to Remove CGTrue Access from Your Facebook Account
If you wish to stop using our app and remove its access to your Facebook information, please follow these steps:
- Log in to your Facebook account and go to Settings & Privacy > Settings.
- In the left-hand menu, navigate to Apps and Websites.
- Locate CGTrue Production in the list of active apps.
- Click the Remove button next to the app name.
- Confirm the removal. Once removed, the app will no longer have access to your Facebook data.
How to Request Permanent Data Deletion
If you would like us to permanently delete all personal data collected through the Facebook Login process from our internal databases, please follow the procedure below:
- Send a formal request via email to: info@cgtrue.com.
- The subject line should be: "Data Deletion Request - [Your Full Name]".
- In the body of the email, please provide the email address or User ID associated with your account so we can verify your identity.
- Our technical team will process your request and delete all your data from our servers within 30 days of receipt. We will send a confirmation email once the process is complete.
YOUR RIGHTS
As a data subject, you have the following rights regarding your information:
Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request corrections to inaccurate or incomplete data.
Right to Erasure: Request the deletion of your data under certain conditions.
Right to Object: Object to profiling or the use of your data for direct marketing.
Right to Withdraw Consent: Withdraw your consent for data processing at any time by contacting us.
To exercise these rights, please email us at: info@cgtrue.com.
LINKS TO THIRD-PARTY SITES
The Website may contain links to partner or social media websites. This Privacy Policy applies only to https://cgtrue.com/. We recommend reviewing the privacy policies of any external sites you visit.
UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in the law, technology, or our business operations. Any changes will be posted on this page: https://cgtrue.com/pages/privacy-policy. Your continued use of our services after an update constitutes acceptance of the new terms.
Last Updated: May 2026